Terms of service

These Terms govern the use of lyz.bz (the “Service”), provided by Core Matrix s.r.l., Viale Monza 347, 20126 Milano (MI), Italia, VAT IT14316370965, REA MI-2774175, certified email corematrix@pec.it (“we”). By using the Service you accept these Terms and the Privacy policy. The Italian version prevails in case of discrepancy.

1. The Service

lyz.bz lets you create short links that redirect to a destination address, with QR codes, aggregated click statistics, custom domains and an API. Each plan’s features and limits (new links per month, analytics history, domains, API requests) are listed on the Pricing page and form part of these Terms.

2. Account

You need an account to create links. You must be at least 16 and provide truthful information. You are responsible for keeping your credentials and API keys confidential and for all activity on your account; tell us at support@lyz.bz about any unauthorised use.

3. Plans, prices and payments

• The Free plan is free and does not expire. Paid plans (Pro, Business) are monthly or annual subscriptions that renew automatically.
• Prices are in euro and include VAT. We issue an Italian electronic invoice for every payment using the billing details you provide.
• Payments are processed by Stripe Payments Europe Ltd. by card or, for businesses, by SEPA Direct Debit, in which case you authorise debits to the given account (SEPA mandate) for each renewal.
• You can change plan at any time from the billing page: upgrading charges the difference for the remaining period straight away; downgrading credits the difference to future renewals.
• You can cancel at any time: the subscription stays active until the end of the paid period and does not renew. Partial periods are not refunded, except as set out in section 4.
• When a subscription ends the account returns to the Free plan: existing links keep working, but paid features (editing destinations, full analytics, API, domains above the limit) are no longer available.

4. Right of withdrawal (consumers)

If you are a consumer you may withdraw from a subscription within 14 days by writing to support@lyz.bz. As you expressly ask for the service to start immediately when activating a plan, on withdrawal we refund the amount paid minus the share for the period already used (Art. 57(3) Italian Consumer Code). Refunds are made with the same payment method within 14 days.

5. Your links

You are responsible for the destinations of the links you create, and for titles, aliases and connected domains. You confirm you have the right to use the custom domains you connect and any trademarks contained in aliases. We do not use your links or their statistics for advertising or for any purpose other than the Service.

Short aliases are assigned on a first-come basis. We may reserve or refuse aliases that match pages of the Service, infringe third-party rights or could be misleading.

6. Prohibited use

You may not use the Service to create or spread links to content or activities that involve:

• phishing, fraud, or theft of credentials or payment data;
• malware, unwanted software or deceptive downloads;
• illegal content, child sexual abuse material, terrorism, incitement to hatred or violence;
• infringement of copyright, trademarks or other third-party rights;
• spam or unsolicited messages.

You also may not hide a link’s destination to evade security filters, circumvent plan limits (e.g. with multiple free accounts), generate artificial clicks or compromise the security and operation of the platform. We check destinations against public lists of dangerous sites and may refuse or suspend links that appear on them.

7. Fair use

Clicks have no preset limit on any plan and are subject to fair use. The API is subject to the plan’s daily limits. In case of abnormal use that puts the Service at risk for other users we may contact you, ask you to move to a suitable plan or temporarily limit the links or API keys involved.

8. Notices, moderation and complaints (Digital Services Act)

Under Regulation (EU) 2022/2065 (DSA) our single point of contact for users and authorities is abuse@lyz.bz (Italian and English).

• Notices. Anyone can report a link they consider illegal by writing to abuse@lyz.bz, stating the short link, the reasons, name and email (except for child sexual abuse material) and a statement of good faith.
• Decisions. We handle notices promptly and diligently. If we suspend or delete a link, or suspend an account, we inform the user with the reasons and the available remedies. A suspended link shows a page stating that it has been suspended.
• Complaints. You can contest our decision within 6 months by replying to our message or writing to abuse@lyz.bz; a person reviews the complaint. You may also turn to a certified out-of-court dispute settlement body or to the courts.
• Repeat infringers. We may suspend accounts that repeatedly create manifestly illegal links and disregard parties that repeatedly submit manifestly unfounded notices.
• Content that threatens the life or safety of persons is reported to the competent authorities.

9. Availability

We do our best to keep redirects and the Service running, but interruptions may occur due to maintenance, failures or external causes. Changes to links may take up to a minute to propagate across the network. We may change or update features; if a change materially reduces a paid plan we will tell you at least 30 days in advance and you may cancel at no cost.

10. Liability

We are not responsible for the content of destination pages, which belong to third parties. To the extent permitted by law, our liability to business customers is limited to the amounts paid in the previous 12 months and excludes indirect damages, such as lost clicks or sales during an outage. Liability for wilful misconduct or gross negligence and mandatory consumer protections are not affected.

11. Suspension and closure

You can close your account at any time by writing to us; links are disabled and deleted within 30 days. We may suspend or close an account for serious or repeated breaches of these Terms, giving reasons. If we close an account at our discretion without a breach on your part we refund the unused part of the subscription.

12. Changes to these Terms

We may update these Terms; material changes are emailed to you at least 30 days in advance. If you do not accept them you may cancel before they take effect.

13. Governing law and jurisdiction

These Terms are governed by Italian law. For consumers, the courts of their place of residence have jurisdiction and the mandatory protections of their country of residence apply; for business customers the Court of Milan has exclusive jurisdiction.

Contact

Support: support@lyz.bz · Notices and authorities: abuse@lyz.bz · Certified email: corematrix@pec.it